Privacy Policy

Effective Date: 19 November 2024

Lutra Engineering Ltd ("we," "us," or "our") is committed to safeguarding your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us or use our services, in compliance with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email, phone number, and address provided via forms, emails, or phone calls.
• Website Data: IP address, browser type, and browsing activity, gathered through cookies or analytics.
• Project Data: Any information provided as part of project discussions or service delivery.

How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide our services.
• Manage and deliver engineering projects.
• Improve our website and user experience.
• Fulfill legal and regulatory obligations.

We will not use your data for marketing purposes without your consent.

Legal Basis for Processing

Our processing is based on:

• Contractual Need: To fulfill agreements with you.
• Legal Obligations: To comply with UK laws.
• Legitimate Interests: To improve operations while respecting your rights.

Data Sharing

We do not sell or rent your personal data. We may share information with:

• Trusted service providers (e.g., IT support).
• Regulatory authorities, if required by law.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request corrections to inaccurate information.
• Request deletion of data, where applicable.
• Restrict processing under certain circumstances.
• Object to processing based on legitimate interests.
• Request data portability in a structured format.

To exercise your rights, contact us at the details provided below.

Security

We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse.

Cookies

Our website uses cookies to enhance your experience. For details, see our Cookie Policy.

Contact Us

For questions about this policy or your personal data:

Lutra Engineering Ltd
25 Hazel Way, Lobleys Drive, Brockworth, GL34GL
Phone: 07809 213049
Email: lewis.corbett@lutraengineering.co.uk

Policy Updates

We may revise this policy periodically. Updates will be published on this page with the effective date.